We are located in Pomona, California. Our Japan operation is located in Izumiotsu, Osaka.

All information related to our importing service can be found on our Import Service page. You can find updates regarding current containers, the importing process, general pricing, and an inquiry form. This page also includes an overview of our service charges and the terms agreed to when using the service.

Yes. Details regarding our metal finishing service can be found here. We offer metal plating and powder coating services for wheels and other custom projects including, but not limited to the following:

• Multipiece wheels
• Tower bars
• Turbos
• Harley parts

If it's metal, we can refinish it for you. We obsess over the details. We have high standards for the quality of our work.

For updates on new inventory, events, and all other information, please visit our Instagram and subscribe to our email newsletter.

For any additional questions not answered here, please contact us. We will get back to you within 24-48 hours.

1. We receive your email inquiry
2. We prepare a quote for you
3. We purchase the item(s)
4. You receive email updates on container shipment
5. Pick up or shipping for your item(s) is arranged

We would start by requesting the maximum bid you would like to place. We suggest to place the absolute highest maximum bid that you are comfortable with. This way if we are outbid there are no regrets. We will then place your bid.

No deposit is required to bid.

When we place a maximum bid for you, it does not immediately increase to that price. It will only automatically bid up to that price if another bidder comes along.

We will send you an invoice only if we win the auction. The invoiced amount is adjusted according to the winning bid amount.

We will do our best to inform you if you're outbid on an auction, but since most auctions end around 3AM-5AM our time, we can't always do so.

Payment is due within 72 hours after we have confirmed the purchase or won the auction.

You will receive an invoice via email for the amount quoted to you. For auction items, the invoice total is adjusted based on the winning bid.

We handle all transactions through Shopify. Most payment types are accepted. We also offer Shop Pay installment plans. Installment plans carry higher processing fees, so we do add a 5% additional fee to cover those costs. If you want to explore installment plans, please let us know.

We may cancel the order, and you could be responsible for any resulting fees or losses, such as auction fees or seller cancellation charges.

Please reach out to us if you need more time. We would rather work with you than cancel an order.

We're happy to offer the ability to purchase brand new parts directly from companies through our importing service. Please note that some brand new items will include an additional processing delay. Our current catalog is available here. Don't hesitate to reach out if something you're interested in is not listed.

Yes. We are happy to handle the entire process for you: bidding with our accounts, communicating with sellers, arranging domestic shipping, and managing the vehicle's Japan and U.S. export and import paperwork. You will receive the export and import documentation we generate or receive during that process.

Since title and registration requirements vary by state, we recommend confirming with your local DMV that a vehicle can be titled and registered where you live before you buy.

No. We are not a licensed dealer and do not act as your DMV agent. We will provide the export and import paperwork we receive, but it is your responsibility to confirm ahead of time that a vehicle can be legally titled, registered, and driven in your state.

No. Vehicles are sold as-is, with all faults, and without any warranty. Odometer readings are in kilometers as recorded in Japan and are not independently verified by us.

Everything listed is in stock, aside from items listed in Incoming Inventory, and is shipped from our base in California unless clearly stated otherwise.

Please allow 3-7 days for orders to be processed and shipped.

All standard shipping will be sent via USPS, UPS, or FedEx for domestic shoppers. International orders will be sent via DHL, UPS, or Fedex.

Shipping generally includes $100 USD in insurance. If you would like to purchase more shipping insurance, please contact us.

Orders over $750 USD will require a signature.

Import taxes and customs duties are generally collected at checkout for international orders placed outside of the United States. You will see these fees collected at checkout. If these fees do not show at checkout, they may be collected by the shipping carrier before, during, or after delivery. Additional fees may be levied when your order arrives in your country. You, as a customer, are responsible for covering all fees associated with your order.

Please visit our Shipping Policy for more information.

All sales are final. All parts and accessories are non-refundable. Most items are irreplaceable. This includes items on our site, items secured through our Import Service, and items purchased at events.

For more information, please visit our Returns Policy.

If you're ordering from the EU or EFTA region, see "Can I withdraw from my order if I'm shopping from the EU or EFTA?" below for how to submit a withdrawal request.

If your item arrives damaged or defective please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If you receive the wrong item(s), please contact us within 7 days of delivery so that we can evaluate the issue and develop a solution.

Items reported outside the 7-day window may not be eligible for resolution.

If your tracking is marked as "Delivered" but the package is not at your address, please take the following steps:

1. Check with neighbors, building management, or your local post office.
2. Contact the shipping carrier directly to file a claim:

• USPS: Missing Mail Request
• DHL: Lost or Damaged Shipment Claim
• UPS: File a Claim
• Fedex: File a Claim

Once the carrier confirms the package is lost, please contact us with written confirmation so we can review your case. Replacement or refund eligibility is subject to carrier determination and shipping method used.

If you're ordering from the European Union or EFTA region (Norway, Iceland, Liechtenstein), you have the right to withdraw from your order within 14 days of delivery, for any reason, regardless of the cancellation and final sale terms described below.

Please contact us immediately to initiate the return. Return shipping costs are your responsibility. Your original shipping cost, along with any import duties or taxes collected from you at checkout, will be refunded along with the price of the merchandise once we receive the return.

Not necessarily. Unless a listing says otherwise, our performance, racing, and aftermarket parts are sold for competition and off-road use only. They are not intended for a vehicle that is registered, licensed, or driven on public roads. Many parts can also affect emissions systems and may not be CARB-compliant. It is your responsibility to confirm a part is legal to install and use where you live before you buy it.

Tonkotsu Racing is an affiliated but separate store with its own checkout and policies. Anything purchased on tonkotsuracing.com, including center caps or metal finishing, is a separate transaction from a GET Japan order and is governed by Tonkotsu Racing's own terms.